Gofer - AI-Driven Customer Support

Maker

📌

I am thrilled to be submitting Gofer today! I have been a passive user of Product Hunt for years and I am excited to, finally, be publishing a product and sharing it with the community 🎉 ➡️ What is Gofer : Gofer aims to resolve the most pressing problems associated with customer support, by : 👉 Streamlining the training process for support agents thanks to our AI-based Personalized Coaching 👉 Assessing the efficiency of support agents by analyzing the sentiment of customers and calculating its improvement rate by thread and through time. 👉 Improving response time through Gofer's AI-suggested responses. 👉 Summarizing threads to get you up to speed in seconds without reading through the entire ticket thread. ➡️ The Story Behind Gofer : I have spent the best part of the last 10 years building and growing products for my agency's clients. That being said, I decided it was time to stop taking in clients and focus on shipping my products. That was when I moved to Bali to meet up with other digital nomads and indie-preneurs. After 2 weeks in Bali, and having entertained dozens of conversations with people from across the globe and from different backgrounds, I met up with Daniel (who would become my business partner). Daniel was running a successful e-commerce business but was struggling to assess the performance of his support team and improve their performance. And that's where the idea for Gofer came from 🚀

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12mo ago

Emma

I recently tried Gofer from a Product Hunt recommendation, and it's fantastic! This platform has streamlined my daily tasks with its intuitive design and robust features. From managing my schedule to finding services, it does it all efficiently. A must-have for anyone looking to boost their productivity!

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11mo ago

Zachary Rhys Whitaker

Congrats on launching Gofer, @mohamed_aalabou! It looks super helpful for customer support teams. Quick question though – can we customize the AI-suggested responses? I want to make sure they fit our brand voice. Thanks!

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12mo ago

Mohamed AALABOU

Gofer - AI-Driven Customer Support

Maker

@zacharyrhyswhitaker Hey Zachary! For now, the suggestions are editable before submission. So you can very much edit them! With that being said, we will definitely add the ability to personalize the tone and voice of the suggested responses!

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12mo ago

Zachary Rhys Whitaker

@mohamed_aalabou thank you!

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12mo ago

Gofer - AI-Driven Customer Support

Advanced sentiment analysis and live AI-Driven coaching

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