Customer Engagement OS

Thanks for hunting us, @thisiskp_ ! Hey Product Hunters 👋! I’m Diba, and I take care of demand generation at Bettermode, an all-in-one community platform for businesses. Over the past couple of years, we’ve been interacting with many companies that launch a customer community as a bid to better engage with their customers. What we’ve discovered is that many of them implement engagement tactics separately and fail at weaving them together to create a holistic customer engagement plan and deliver a seamless experience 😔. 🤔 The problem: Customer engagement is multidimensional. Many teams - from marketing, to customer support- are involved, and many tools are used. With customer engagement spanning across many teams, we need a comprehensive plan to keep our finger on the pulse of the entire journey. However, there isn’t a unified resource that can help us have an in-depth knowledge of every element involved; all educational resources only focus on one or some parts of customer engagement. 🛠 Our solution: Customer Engagement OS. It helps you create a holistic customer engagement plan by providing a breakdown of all aspects of customer engagement and a repository of all resources you need. In each section, you’ll be able to access a step-by-step guide, relevant apps, and experts, and you can dive deeper into every topic with a curated list of articles, books, podcasts, webinars, and more. Really appreciate @michaeljnovotny and @pr33tish for all the support and help to bring this idea to life. Thanks for the read! I look forward to your feedback and I’ll be here to answer any questions you might have. 🙏 Cheers, Diba

Excited to bring this launch to the Product Hunt community! 🎉 Engaging customers in this modern day and age is multi-dimensional. It's so hard to make sure nothing falls through the cracks. Customer engagement is all about moving away from one-off transactions and delivering seamless customer experiences. Easier said than done though! It is a battle on many fronts and involves optimizing your team structure, operations, and tech stack. That’s why creating a holistic customer engagement plan that considers all these moving parts takes time, money, and of course, a great team. This free tool is designed to help you with that! It provides a breakdown of all aspects of customer engagement and introduces templates, tools, experts, and more for each step. Get it for free and start building your own customer engagement plan.

Super cool 💯. What’s the tech stack?