Built for customer-facing teams. Take control of your inbox with a shared workflow that helps you organize customer conversations, assign team ownership, and resolve issues faster.

Hey everyone! 👋 Super excited to launch Cuppa today. I am Antony one of the co-founders. Cuppa is a shared inbox and ticketing platform built for customer-facing teams. We wanted to make it easier for businesses to manage customer enquiries in a more streamlined, structured way. Live chat can be expensive to maintain — it requires constant staffing and comes with faster response time expectations. Most teams still rely on email, so we designed Cuppa to work with how support actually happens: clear, trackable, and team-friendly. We’ve built in a simple workflow — Triage and Resolve — that helps teams sort, assign, and close conversations efficiently. It’s easy to adopt, even for non-technical teams. We’re still early, and there’s so much more we’re excited to roll out, especially around how AI can support and accelerate support teams. Hope you love the product as much as we’ve loved building it. Would love your thoughts and feedback — thanks so much for the support!

This looks like a thoughtfully designed solution for customer-facing teams — shared inboxes with clear ownership and streamlined workflows make handling support so much smoother. A real boost for collaboration and speed.

Cuppa entering the B2B shared inbox space? 📨💼 Interesting move! The ticketing integration suggests they're targeting helpdesk/support workflows. Wonder if they're using AI for auto-tagging or smart routing (BERT-based classifiers maybe?). Key differentiator would be Slack/MS Teams compatibility in this crowded market.

CRM is working fine for me as a tool for prioritization and team coordination with technical support, and assisted with AI is what I am reviewing for my e-commerce campaign and customer behavior with the help of the technical support team. let's see how it evolves with more integrations and features for scaling businesses.

Cuppa

The B2B shared inbox and ticketing platform

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