Aftercare

Aftercare

AI-powered survey for in-depth user feedback

5.0•5 reviews•

249 followers

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Aftercare helps you run surveys with AI-powered follow-up questions to dig deeper for insights—it’s like having a skilled interviewer for every survey. All your responses are automatically categorized and summarized into key insights using AI, saving you time.
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Aftercare gallery image
Aftercare gallery image
Aftercare gallery image
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Launch tags:
Analytics•SaaS•Artificial Intelligence
Launch Team

What do you think? …

Aidan Lee
Maker
📌
Hey Product Hunters! @justinmay, @anandnanduri, and I are excited to launch Aftercare, a conversational survey platform that gathers deep insights with AI follow-up questions. Aftercare combines the scale of surveys with the nuance of a skilled interviewer. We’re elementary school buddies who have known each other for 18 years and began building survey tech after going through the YC W24 batch. To celebrate Aftercare's Product Hunt launch, anyone who signs up for Aftercare today will get a free month of our Pro plan, which includes an AI chat feature and more responses. We'll be personally upgrading your accounts, so feel free to sign up for the free plan to poke around first, and look out for an upgrade email from Anand later in the day! 🔍 Intelligent Follow-up Questions The platform can automatically ask intelligent follow-ups to dig deeper into survey responses, uncovering insights you would not get with traditional survey tools. For example, if a respondent answers "bad" to a product experience question, Aftercare can automatically ask, "What specific parts of the product contributed to this experience?" This way, you can get to the “why” behind answers, and uncover deeper insights about your users. 🔮 Insights, Not Just Data We've transformed survey responses from overwhelming text walls to clear summaries and actionable insights. Open-ended responses are automatically categorized, saving time analyzing data, and letting you spend it taking action on the insights. We’ve helped SaaS companies gather product feedback from their users, newsletter creators hunting for story ideas, eCommerce teams gathering data to influence marketing campaigns, and event organizers getting feedback from their attendees and are super excited to see what you’ll build! Aftercare turns survey feedback into actionable insights that drive real business outcomes. Give it a spin, and let us know what you think! Excited to hear your feedback and answer any questions. 🌟 Aidan, Justin and Anand
Sohil Kshirsagar
@justinmay @anandnanduri @aidanlee Congrats on the launch guys!
Aidan Lee
Maker
@justinmay @anandnanduri @chen_artisk Hey Chen! Thanks for the well wishes 🥳 We don't have a way to set a tone or language yet, but we do have 2 types of AI follow-ups -- 1) contextual follow-ups and 2) specific follow-ups. For contextual follow-ups, you can specify any context about why you're asking the topic question + areas you want to dig in. This will guide Aftercare to generate follow-up questions up to a limit that you can set. For specific follow-ups, you can specify a question you want to ask, and when you want it to be asked. This is useful if you can anticipate respondent's answers.
Tony Tong
@justinmay @anandnanduri @aidanlee I love how Aftercare turns simple survey responses into deeper insights with AI-driven follow-ups. It feels like a more thoughtful approach to gathering feedback. Excited to try it out and see how it can streamline data analysis!
Aidan Lee
Maker
@justinmay @anandnanduri @helen9 Hey Helen, thanks for the well wishes and thoughtful comment! There's no direct feature to escalate conversations, but we do have a contact information block which users can include if they want the respondent's contact details to reach out and clarify after the survey has been completed.
Aidan Lee
Maker
@justinmay @anandnanduri @tonyabracadabra Appreciate it, Tony 🙏 Let us know if we can be helpful in any way!
David Hu
Saw you guys recently added a 'create with AI' option to build a survey. What was the inspiration behind that new feature? I like that there are multiple ways to get started.
Aidan Lee
Maker
@davidhu Before we had the "create with AI" option, we had reached out to some early users who started building surveys but never finished. They had expected the survey to be built for them automatically after entering in a description. We figured this feature would help with activation and time-to-value, so we built it 🙂
Runbo Li
Hey @aidanlee, the product looks really easy to set up and use! It solves the pain of making gathering product feedback easier, which is something I always want to do more of but never have time. What use cases or products do you think would get the most value out of Aftercare?
Aidan Lee
Maker
@runs Thanks! I think consumer product founders can get tons of great feedback through embedding survey in-app through a link or I frame. We've spoken to a few other founders who have placed surveys right after a user has used a specific feature or flow, and have collected thousands of responses that way. Other use cases include eCommerce teams gathering data on their customers, event organizers getting feedback from their attendees, employee surveys, research / polling and more -- it's fairly flexible.