Who does customer support at your startup and why?

Question

Currently at HowdyGo we do all of the support ourselves as the founders but wondering at what point you've changed to hiring, outsourcing (or something else!) and why you've chosen the approach you have?

Bogomil Shopov - Бого · Accepted Answer

Initially the team

Igor Lysenko · Answer

The entire team provides customer support in their free time. But I want to give full support.

Vertika Nigam · Answer

I believe, during the beginning times, the founders and the core team are the only ones who understand your product and solution so well that they can help the customers in the right way.

But as you grow, this isn’t sustainable. You will be involved in deeper work. You might get on a few custom calls here and there, but not most of the times.

So better hire someone, and train them about your solutions, possible customer problems and random things your team needs to know about the company.

Daniel Engelke · Answer

@vertikanigam at what point did you start looking to hire someone?

Gurkaran Singh · Answer

Ahoy from HowdyGo! We handle customer support like a tag team of startup superheroes, but considering a switch. When did you know it was time to expand your support crew? It's like debugging code - sometimes you need extra eyes to spot the bugs!

Who does customer support at your startup and why?

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