Which is more important for attracting clients: quality support or regular feature updates? 🚀

In the beginning, one should focus more on A-level support than just shipping features.

I want to say neither... Both actions you mentioned are directed to retention, not customer acquisition. If you want to attract customers through features, they have to be more than just updates, but actual NEW functionality that was requested by your leads before. Basically, if you didn't get the client because you couldn't provide a feature they needed - then there's a chance to attract new customers to this particular feature (it has to be thoroughly researched before development). Quality support is just a must-have, but it doesn't exist on its own, and to experience your support, users need to become your customers first. customer acquisition is a marketing and sales task, not dev or CS

I would say quality support often has a more immediate and profound impact. It directly influences how clients perceive your commitment to their needs and can significantly enhance their overall experience with your product. Regular feature updates are important too, but without excellent support, clients may not fully appreciate or engage with the new features you provide. Balancing both effectively can lead to better long-term client relationships and growth.

I think quality support might edge out as slightly more important.

If you’re talking about attracting new users, I think features are key, and regular updates can really boost your appeal. But if you want to keep users around, top-notch support is a must.

I think better features attract more clients, and these regular updates can be a form of quality support.

imo quality support is more about client success and retention. feature updates, especially if framed in alleviating some user problem, are more effective at client acquisition.

I have to say cold outreach and providing useful content on your social platform of choice. Once you stay consistent you start getting known as that authority. It takes time but being social, giving valuable insights about your journey, and reaching out to help begins to compound.

Ideally, we should be good at both but good support is something that keeps them happy for a long time.. Even if we keep adding new things, if we can't help our customers well when they need it, they might leave us. Good support builds trust and keeps customers coming back.

Quality support is more important for attracting clients, as it directly impacts user satisfaction and trust. Regular feature updates are also crucial but secondary to the immediate need for effective support.

Why not both? They are not mutually exclusive. But if you have to prioritize one over the other, it has to be quality support.