What things do you do for your business that “don’t scale”?

Question

Reflecting on this idea from Paul Graham’s famous article: http://paulgraham.com/ds.html

Ahmed M. Hussien · Accepted Answer

let's say you run a small business that sells handmade products. One thing that you might do that's not scalable is to personally reach out to each customer and thank them for their purchase. This may not be scalable if you have thousands of customers, but it can create a personal connection with your customers and build loyalty.

Veselin Kostov · Answer

@a_hussein I agree with this 100%! Especially in the beginning, your first customers are extremely important, to make sure you are going in the right direction, so they deserve that extra attention.

Weiru (Launching Vizard now)💜 · Answer

Actually reread this piece again yesterday! Manually trying to identify and reach out to potential users is definitely one

Weiru (Launching Vizard now)💜 · Answer

@psd spending tons of time in relevant communities and go through discussion threads; going through companies pages on Linkedin to identify ones that fit our TA...all pretty manual work haha

Ayush Agrawal · Answer

Building an AI executive assistant while offering services to work as EA to the VPs/Directors of mid sized tech companies :)

Deniz Sutaş · Answer

@psd 10+ times a week, it's a grind...

Deniz Sutaş · Answer

Do SaaS demo meetings count? :p

Peyt Spencer Dewar · Answer

@a_hussein @veselin_kostov personal 1-1 interactions are definitely effective

Elly · Answer

I sympathize with what @weiruye said.

Dr Doomain · Answer

Taking part in forum discussions

Peyt Spencer Dewar · Answer

@weiruye me as well. In what ways have you identified them?

Ahmed M. Hussien · Answer

@veselin_kostov exacly

Peyt Spencer Dewar · Answer

@deniz_sutas how often?

What things do you do for your business that “don’t scale”?

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