What are your best sources for qualitative user feedback?

Question

i.e. user interviews, surveys, emails from users, customer support chats or social media? Any others? 🫤

Gurkaran Singh · Accepted Answer

Qualitative user feedback is like a treasure hunt! I personally love user interviews for those 'aha' moments, but social media and customer support chats also bring unexpected gems. Where do you strike gold in the feedback minefield? 🕵🏼‍♂️✨

Jakob Engelhardt · Answer

@muthukrishnaraj_nagamanickam thanks!

Jakob Engelhardt · Answer

@thestarkster makes sense, thanks for the reply!

Muthukrishnaraj Nagamanickam · Answer

You can get valuable user feedback in places where customers talk a lot, like during interviews, through emails, and in customer support chats.

What are your best sources for qualitative user feedback?

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