Open Source Or Whitelable Customer Support Chat
Faisal Khushnood
1 reply
Hi,
We are a ride-hailing company, bike taxi.
Looking for customer support chat solutions for our apps.
Instead of opting for tools like Zendesk or Live chat, we are looking for an open-source or white label code, so we can build upon it.
Can you pls suggest something? (Ideally, something that Uber, Gojek, Grab, Doordash uses)
Main Features we want:
- Audio or Voice message
- Urdu Text
- File-sharing within chat (Audio, Video, Images)
- CS Agents extensive reporting
- Issue tagging (Issues customers report so, we can identify top issues easily)
Replies
Alexander Samuel@alex_sam2
Hi Faisal Khushnood,
Good luck with your business! For your requirements, you can try MirrorFly white-label chat API.
Based on my experience, this chat solution covers all the requirements you mentioned, which includes
Sending text/audio/video messages with real-time calls
1. Multilingual support with Urdu text
2. You can attach and send unlimited files without any size limits
3. Agent reporting and custom issue tagging.
Apart from this, this platform offers 1000+ in-app communication features and dedicated development support for integration and migration.
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