Is the Customer always right?

No, but you should always listen to them - there's a lot of insight in customer conversations. Their problems are more revealing than the solutions they may offer - so listen with that bias.

No, I only accept that customers can describe what their problems are, but they can not find a solution without your help

I struggle with this for sure - getting conflicting feedback and sometimes not knowing what to prioritize when

The customer is always the right. We try to stay cool

Keep calm. It is the best weapon.

Keep calm. It is the best weapon.

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yes and no :D depends XD

I have worked with a lot of German-speaking clients, so culturally, there might be differences ;) that being said: In my experience, "The customer is always right" is more a guiding principle than an absolute. It emphasizes valuing customer perceptions. Yet, there are times when customers might have misconceptions. In these moments, I've found that active listening and empathy are crucial. And when they both fail, I have more than once succeeded by more bluntly stating the obvious. But as I said, this might work better for some clients (and target groups) than for others.

No, customers are not always right, but their concerns should be acknowledged and addressed professionally. Always stay calm with difficult customers, try to understand their concerns, and find solutions.

Before cars innovators asked people what they wish for and they said a faster horse not a machine.

Customer needs your product as much as you need them. So it remains a « business » relationship that works both ways. If the complaint is legitimate, try to find solutions and alternatives and be empathetic (if they are challenging it’s then probably because they do need your product) and understand the deep source of the complaint. If they are just rude or condescending for the sake of it, stay calm and get rid of them.

The client is the person for whom we work; if a large percentage of users do not like the product, then we need to change until they like it.

For me, keeping cool in these situations means being assertive yet kind, no matter how tough it gets. It's definitely easier said than done :)) Back in my days as a CSM at a SaaS company, I bumped into my fair share of not-so-happy campers :D Some even got a bit colorful with their language. For me, the trick is not to take it personally. Instead, I'd politely let 'em know that if they kept at it, I'd have to pull the plug. In some cases, things got so wild that we had to cut off chat and phone access for those clients. And guess what? They stuck around! Goes to show, setting boundaries can actually improve things.

Patience is key.

I think it depends on the nature of the business - if you work in hospitality - very rarely is the customer wrong - I find that with the veil of the computer / in some SaaS spaces - theres more of a symbiotic relationship so being more frank with your customers (enterprise or otherwise) about limitations is really important. and yea always deliver it in a kind assertive way - optimally you've built enough rapport building up to this point where its not a shock to them to get information they don't want to hear.

yes, but you can manage it))))

I'm unable to do that. I'd prefer to develop an AI chatbot to handle these individuals instead of having to deal with them.