How would you 💭 start tracking KPIs in a startup with no tracking systems, only a CRM?
Marianna
0 replies
As I am brainstorming on which are the most efficient ways to help a startup get organized by implementing data tracking systems and monitor KPIs.
The transition is the most challenging part since there are different tools to consider...
Some KPIs worth monitoring:
💪Churn Rate: Monitor the rate at which customers cancel subscriptions or cease purchasing.
💪Sales Pipeline Velocity: Measure the speed at which leads move through the sales process.
💪Customer Satisfaction Score (CSAT): Gauge customer satisfaction with the product and service.
💪Product Adoption Rate: Assess how quickly customers are embracing new features or offerings.
💪Average Revenue Per User (ARPU): Determine the average revenue generated per customer.
💪Customer Retention Rate: Track the percentage of customers retained over a specific period.
💪Customer Engagement Metrics: Monitor user interactions with the SaaS platform, such as login frequency, feature usage, etc.
What have you done that has helped you?
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