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  • How I over my awkwardness and was able to interview about 275 random people from internet 🚀

    Nafis
    0 replies
    In mid-2019, I spent a week preparing for user research interviews for CopywriterPro As an introvert, I wanted to convince myself that I could talk with people outside my comfort zone. So I met three ideal customers at a restaurant unfortunately things were really awkward. I failed to interact with them properly. After that interview, I talked face-to-face (e-meeting) with more than 260+ random people from the Internet and did 15 in-person interviews. Steps I followed to overcome my awkwardness: 1. I set up a practice interview with some friends. I went through the same process of my real interview, such as giving them directions and trying to get as much information out of them. It wasn’t too difficult because I already knew them. It was fun and smooth. However, it would be more difficult if you had to do this for strangers. Although I sometimes forget to take notes. Be careful about asking questions & taking notes at the same time in an interview. There’s a good chance that you’ll have a hard time managing both activities effectively. 2. When I'm interviewing a new user, one thing I do to make the process smoother is researched the person beforehand. If you know something about the person before speaking to them, it will make the conversation go more smoothly. Even if you don't know anything about that person, start by making friendly small talk. Then explain what your interview is for and why you want their feedback on the topic. 3. You don't need to take up all the space in any conversation. Letting your interviewees talk will help you learn more about their challenges and needs, it will help you build a better product or service to address them. I give them space to talk about their pain point. 4. The best questions have the following elements: who, what, when, where, why, and how. When you interview someone, asking them more open-ended questions will give you the opportunity to get better information. Don't just ask straightforward questions that can be answered in only a few words. 5. Don’t stop asking questions until you have every answer you need. I asked open-ended questions to better understand my users’ needs. Ask me if you have any questions.
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