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    How do you see conversational AI changing the customer support landscape?

    Muhammad Anees
    3 replies

    Replies

    Sergio Moreno
    Conversational AI is transforming customer support by providing 24/7 availability without the need for human agents to work around the clock, This constant availability reduces wait times for customers, ensuring they get help when they need it. In many cases, the AI can handle routine inquiries, leaving human agents free to tackle more complex issues, leading to more efficient customer service overall.
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    Benson Gao
    I'm not really interested in AI customer service. I have to admit, if I were the boss, I'd definitely have my company use it because it does cut costs and boost efficiency for human customer service. However, as a user, when I have an issue and want to reach customer service, I can't find it, which makes for a terrible experience.
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    Annie Johnston
    It is fast and cheap but sometime its not that one who can really solve issues.
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