How do you overcome the anxiety of working with a new tool/app/platform?
Adrian Steriopol
29 replies
In the beginning, play around with it and have fun. Do it again some more the next day. Just give it some time, you'll understand what it does and how it works in no time! But until then, dive head first and have fun.
Replies
Paul Richardson@paul_richardson
OKZest
Anxiety of new tools exists when people are nervous about something that they don't have any experience of.
To ease this, companies can
- Use visual design and workflow that is consistent with industry standards, as these will be familiar to the users
- Have help documentation, videos and live chat easily available
- Have wizards/onboarding processes available if the workflow is complex
Share
Sessions
I have a really simple recipe: Grind at it one full day, become really angry, curse at it, smash my keyboard and uninstall it. Next day install the tool again, read some tutorials, not just skim them like the first time, understand how to use it and start integrating it in my workflow 😌️
Sessions
I find it really helpful when platforms have little tutorial videos or any other helpful onboarding materials. For example, I bought @Taplio yesterday - they launched here on PH - and their onboarding video was very useful in getting me introduced to their platform.
But in cases where they don't have that, I just click buttons until I understand what they do. I feel like that's the best way to understand a platform.
Sessions
@taplio @livia_burbulea I agree, onboarding materials are really important, every product should have some. Thank you for sharing with us 🙏
@taplio @livia_burbulea I noticed some of these appear in you know where recently and found them very helpful *wink-wink*
Sessions
I phone a friend 😅 @livia_burbulea and @kim_kargaard thank you for all your patience.
LaunchPedia
I will write more about how I'm gonna use it, what I need to learn about the tool and what I've learned from the tutorials. This keeps me sane.
WorkHub
I'm sure you have heard the saying, "practice makes perfect." The same can be said for working with new tools, platforms, and apps. In fact, it's a great way to prevent burnout.
KoolStories
With new tools, I like to explore the space without much active supervision. For me, it's a new experience and should be fun, even for something as simple as Notion. If I'm comfortable then I use it but it in any other case, I don't give a second thought
I try understanding what I aim on achieving with the tool. I understand how that functions, check to see additional features that could help me. Now, I'm a little familiar with the tool. I continue to use it for another day or two to see if it was the right choice!
Yes it is always a task when you are not much familiar in the beginning. It comes with time once you spend some time with the tool you start adapting the tool.
Comment Deleted
I personally think interest is the best teacher