How do you handle with bad reviews about your product on the sites?

Question

Krishna Kumar · Accepted Answer

So, there are bad reviews and then there are bad reviews; I mean reviews given out of spite.
If the review is about a genuine issue, then try to resolve it.

But if it is out of spite or just to downgrade, then there is not much you can do about it. There are ways to handle this, and there are agencis that specialize in this, but it is not worth it for small players. After a point, you just get immune to it

Jacopo Lai · Answer

I love constructive criticism. I make sure that I provide solution to the issues. It helps me to create a better product and be more grounded.

Answer

Comment Deleted

Answer

Reading an angry customer’s review is the worst. But you should do the following. Listen to the customers. Find out why they are upset Find out if there is any way to address their concerns. Use media and customer forums to connect with the customers. Acknowledge them and answer their questions. Stay calm and helpful. Reply to any post about you. Don't make excuses for the problems. Instead, try to have a positive attitude and promise that you’re going to solve the problems. And the most important thing, DO NOT attack the customer.

Emma Jon · Answer

Remember that the customer who has given you a bad review is still a customer, and if you go to them directly with a mature and sincere attitude, they will likely be more receptive.

Answer

Comment Deleted

Daniel Do · Answer

You should always try to respond in a good way so that everyone else sees you're doing your best.  If there's an issue, acknowledge it and mention you'll work on that.

Answer

Comment Deleted

How do you handle with bad reviews about your product on the sites?

Replies