How do you handle negative feedback?
Nneoma Jane
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Kwadwo Adu@kwadwoadu
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What type of feedback? Personal, product or something else?
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Planyway
When a user points out that a feature in Planyway isn't as intuitive as we thought, I often reach out directly to understand their perspective. That conversation leads us to refine the feature, making it more user-friendly for everyone.
Ringly.io
I try to uncover their actual reason for leaving negative feedback.
Most of the time customers give a problem that is not actually the root problem.
Ah, negative feedback—the "fun" part of growth! 😅 Honestly, I used to take it pretty hard, but I’ve learned to see it as a reality check that’s super valuable (even if it stings at first!). Now, I try to break it down and find any gems of truth that could actually help me improve. If it’s constructive, it’s like a roadmap for getting better.
But if it’s just plain harsh, I try to remind myself not to take it personally and focus on the big picture. At the end of the day, feedback—good or bad—is all part of the journey!
Be positive towards it. If the customer gave negative comment on a real problem, you should even be grateful for the de-bug
I say "thank you" before leaving the room, finding a pillow to scream a bunch of insults into and then I go back to doing the same thing until we get into an actual physical fight.
The winner of the street fight gets to be right.
Accept it to compliment... trying to understand from different angles why it (the core of that critic) matters
Try to stay calm and not take it personally. I listen to what's being said, see if there's something I can learn from it, and use it to improve. It's all part of growing and getting better!