Hello! Anyone using AI chatbots or automations for IT support? If so, which one?

Hi! Yes, we are using AI-powered automations for user support through our FAQ interface at easybits. It’s designed to streamline support by providing instant, accurate answers to common user questions, which can also be utilized in IT support. The great thing about it is that it reduces the back-and-forth for support teams, letting them focus on more complex issues while the chatbot handles the repetitive queries. It is also super easy to integrate into messengers or even a website widget, so users can get answers in real time without leaving your page.