• Subscribe
    1. Discussions
    2. Handle 40-70% of support tickets autonomously

    Handle 40-70% of support tickets autonomously

    Ayush Jangra ✦
    2 replies
    As a business owner for over 5 years, I've always been on the lookout for ways to improve customer support while reducing the workload on my support reps. And now, with Doks.ai, we can automate customer support using ChatGPT. Our tests indicate that it can handle 40-70% of support tickets autonomously, freeing up your support reps to focus on more complex issues. Checkout: https://doks.ai I'd love to hear your thoughts and suggestions. Thanks in advance for your help! 😊

    Replies

    Konok Nazmul
    ReplyMind
    ReplyMind
    This sounds interesting, but I have a few questions. How reliable is the automated support? And what happens if a customer request is too complex for the AI to handle? Will a support rep still be available to help?
    Share
    Ayush Jangra ✦
    @konok_nazmul Yes AI should handle the complex queries if trained properly with the data and q&a. Also we are planning to bring on a feature where the customer can anytime push the request to the support rep.
    Share