Customer Buying Behavior
Sana Ismail
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Those who are involved in sales or marketing know this term very well
But do we truly understand what drives them to buy? Their demographics and purchase history only tell part of the story.
Increasingly, personality-based insights are emerging as a powerful tool to unlock the hidden layers of their buying behavior.šÆ
Why just Buying Behavior isn't enough?
ā¤ Limited Scope: Tracking purchases only tells you "what" customers buy, not "why."
ā¤ Overlooked Segments: Similar buying behavior may mask diverse underlying personalities. You might miss specific customer segments with tailored needs and offerings.
ā¤ Ineffective Communication: Generic marketing appeals might fall flat.
Personality Intel makes the difference -
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Motivation Uncovered: Identifying a customer's dominant personality trait reveals their buying drivers, guiding product development and marketing strategies.
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Personalized Experiences: Tailor user journeys, communication styles, and even product features to resonate with each personality type, boosting engagement and conversion.
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Stronger Relationships: Personalized messaging based on personality nuances can be more impactful.
Remember, "Dependence is Intertwined, Not Linear"
Customer buying behavior and personality are not cause-and-effect.
They influence each other in a complex interplay.
Personality shapes buying tendencies, and certain purchase decisions reinforce specific personality traits.
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