About
Customer Success leader with 10+ years in SaaS and AI. I help companies reduce churn, grow revenue, and improve customer experience by building scalable CS strategies. I've led CS and Support teams across North America, EMEA, LATAM, and APAC. My work has driven results like a 45% average increase in portfolio value, 2.3% churn, and a Trustpilot jump from 3.1 to 4.7. I’ve implemented CRMs, built playbooks, created onboarding flows, and managed strategic accounts, including S&P 500 startups and global brands. Now consulting with SaaS companies to design CS frameworks, implement tools, and align teams for long-term success. Open to consulting, fractional leadership, or advisory roles.
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Gone streaking