Suraj Shukla

I believe that combining referrals with social media will have a powerful impact on conversion rates. Referral programs can greatly increase conversions, particularly when leveraged through social media. Recommendations from trusted sources are more likely to convert leads due to the enhanced credibility and targeted reach. Social media broadens the scope of referrals, strengthening social...

The future of CRM will be significantly shaped by AI and automation, leading to highly personalized customer experiences and predictive analytics for forecasting needs and sales trends. Automated interactions, such as AI chatbots, will handle routine customer service tasks, while sales automation will streamline tasks and prioritize leads. Enhanced data insights and sentiment analysis will...