ODG

Yes, all the time. All customer touchpoints are valid, but due to the nature of our audience and product, our number one source of feedback (and insights) is our Discord support server. Our customers join the server for more information, to ask questions, to get notified about updates, sometimes to talk among themselves. We put our ticket system for customer service in the Discord server as...

It wouldn't be in PH's interest to promote an official Discord server, since it would drive the conversation away from PH...

I am doing support on Discord for my app, so I can tell you the pros and cons: Pros: - you can manage traditional support, publicly in channels or via ticket systems (there are several 3rd party bot options available). I do not recommend supporting publicly in channels because it may ping other members of the server. When my users ask for support in a public channel, I give them an answer in...

I looked because I was impressed by IngestAI. This new product looks also very intriguing, but tbh I have no idea what an embedding is or what vector search mean. So I guess this product is less mainstream/more technical than the previous one... Wish you a lot of success though!

AdBlock Pocket to read later (although I rarely do) BuiltWith to know what a site is built on Live color picker My password manager

Will Smith eating spaghetti. But the Rock eating rocks is not bad either!

I'd say open-ended questions are the 2nd best way to get rich feedback from your users (number 1 is to observe what they do and listen to what they already say). Nothing better than an open ended question like 'What can we do better? ". The only downside of open ends is that they can be harder to analyze at scale, but AI can help you summarize large data sets. Good use of a follow-up question...

Google Forms will work if you are on a budget, but it is really more like a form tool, so it is not that great for analysis. Yes, it's free but only if you are ok feeding the Google beast with more data. Up to you. If you want a good-looking form, Typeform is better. But again, it's more a form than a survey tool, so limited for data analysis. SurveyMonkey is a solid app, nothing to say. If...

Hi there! First of all, be careful of how you measure growth and the size of your server! If you measure it by the number of users, you may be down the wrong path. What matters on Discord is the level of engagement, for example how many people are actively chatting or responsive (eg. reacting to your posts, answering your questions). You may acquire new users and 'grow' your server, but if...

Hi Avishkar, It depends on what you mean by 'utilising Discord to market their startup'. Discord does not have any advertising on its platform, and self-promotion is generally forbidden in most servers (although some may have a self-promotion channel). So, from that POV, Discord is NOT for marketing your startup. However, a growing number of startups are creating a Discord server for their...

Hey Ankur, good luck with your launch! I just tried the app for fun. Slick chat UI. I got stuck though when it asked for my OpenAI API key. Is that required to use some functions, and if so for which ones?

Our Discord server has been invaluable to get early user feedback and provide user support. Highly recommended! Add a ticket tool for your support (eg. Ticket Tool) and poll/survey tool for user feedback (shameless plug to our own SurveyBot.gg).

I looked at other landing pages, but UP was as simple and no-code as it gets for what I needed. The pricing seems about right too. Happy customer here.

It's almost shocking to see top.gg as a new product on ProductHunt, given how long it's been around, but it's true that in the past few months it has started to take another dimension. From being one of many bootstrapped server/bot lists, it is becoming a real professional service and the reference for anyone new to Discord. They have already started to engage the community with great panel...