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What is one aspect of your job that you particularly enjoy?
Mine is Working From Home
How do you manage you sleeping routine?
Hey all, I have troubles with waking up and feeling rested. I see dreams like everynight and then wake up exhausted even if I've slept for 8 hours or so. I've read few articles on it, they say you should go to bed before 10 pm, which is really not possible for my lifestyle and remote team from all over the globe with 5+ timezones mode. Need help on it. Thank you.
Live Chat vs Email Support. What works best for SaaS?
For the last 12 months, we've been using live chat as a support tool for our bootstrapped testimonial SaaS, Senja. Today we decided to kill it, reason being that it creates unrealistic expectations for customers and it makes room for _very_ low quality conversations (will write more about this soon). Now I'm wondering if anyone else has had similar experiences. What are you using for your support and why?