Lewis Kang'ethe Ngugi

Lewis Kang'ethe Ngugi

Senior Product Designer @ HubSpot
30 points

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Abadesi

5yr ago

What are your tactics for making new connections online?

So many of us are hustling trying to get projects and ideas off the ground. We spend a lot of time contacting folks we don't know -- they may be potential advisors, customers, investors. I'm curious to hear what your best tactics are for making new connections online. One thing I like to do before approaching someone I don't know is spend time observing their behaviour on social media and understanding their interests, passions and projects. I'll try to create a compelling offer that I can couple with my ask. What are your tactics?

What is your primary consideration when looking at UX issues to prioritize?

UX issues are as they are known as UX annoyances come from different sources: - App reviews - NPS - Talk to us (Uservoice) - User research - Customer advisory board - In-app support (Intercom) With all those data points, how do you prioritize features? How do you factor in technical feasibility, importance to users, and importance to business?

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