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  • Josh Russ

    Josh Russ

    Starting something new in CX
    28 points
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    Josh Russ
    Josh Russ
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    Thinking that the people in the room know what customers want more than the customer!
    Angel Gutiérrez Pizarro
    B2B SAAS: MY 5 WORST MISTAKES *share yours
    Angel Gutiérrez Pizarro
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    Josh Russ
    Josh Russ
    started a discussion

    Where do you get your tech news?

    Google alerts? Techcrunch? Emerging Tech brew?
    Josh Russ
    Josh Russ
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    It's hard to believe but email is still king.
    Chloé Roumengas
    Do you think emails are outdated in inter-company communication?
    Chloé Roumengas
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    +1 comment
    Josh Russ
    Josh Russ
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    "Build" by Tony Fadell He built the iPod/iPhone @ Apple then started Nest. Such a great read!
    Kartal Erkoc
    What is a book you found useful for your professional development?
    Josh Russ
    Josh Russ
    started a discussion

    6 Tips for nailing B2B customer success

    1. Listen to your customer! Find out what they see as pain points with your product no matter how small 2. Ask them to show you how they're using your product. You might see improvement opportunities that they would never know 3. Show them great examples of how other customers use the product - help them get inspired with great ideas 4. Map out ways you think your customer can benefit from any...
    Josh Russ
    Josh Russ
    left a comment
    You need to try Copy.ai its fantastic
    Alex Wood
    Which tools are best for checking content writing?
    +1 comment
    Josh Russ
    Josh Russ
    left a comment
    Copy.ai is incredible. Every time I use it I'm amazed
    Arthur Coudouy
    What kind of AI-based tools are you using?
    Arthur Coudouy
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