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Joe Lambe
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For those keeping score, this is Intercom's third book, following books on product management (https://www.producthunt.com/tech/intercom-book) and customer engagement (https://www.producthunt.com/tech/intercom-on-customer-engagement-book).
This isn't a tactical how-to guide, but instead our thoughts on scaling support from the part-time responsibility of a founder to a dedicated support team...

Intercom on Customer Support
Behind every great product is a great support team


The Inside Intercom Podcast - Margaret Gould Stewart
We chatted with Margaret at Facebook on designing at scale.


A guide to preventing product bloat
This illustrated guide will help you put an end to feature …


The Inside Intercom Podcast
Conversations with startup practitioners


Lucky or Smart?
Fifty pages for the first-time entrepreneur


Hackers & Painters
Big ideas from the computer age


The Checklist Manifesto
How to get things right


Damn Good Advice
How to unleash your creative potential


It's Not How Good You Are, It's How Good You Want to Be
http://www.amazon.com/Its-Not-How-Good-Want/dp/0714843377


The Effortless Experience
Conquering the new battleground for customer loyalty


Getting Real
The smarter, faster, easier way to build a successful app


The Monk and the Riddle
The art of creating a life while making a living


How to Win Friends & Influence People
Book by Marty Cagan


Slack (The book)
Getting past burnout, busywork and the myth of total


Business Adventures
Twelve classic tales from the world of Wall Street


Pricing on Purpose
Creating and capturing value