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Jess Thompson
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Interesting take! Agree that often we put too much onus on the customer to tell us exactly what they need vs. deeply understanding their problem and coming up with creative solutions for them. I'm especially interested in your point about listening intently and digging deeper to understand that pain point - how has this impacted the type of conversations you're having with customers? And how...
The customer is not always right - AMA w/ CEO of atono
Troy McAlpin
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