Haiqa Irfan

I work with startup teams and use AI tools almost every day for writing, research, support, and more. It saves a lot of time, no doubt. But there are still things AI just can t do well.

For example, when reading customer feedback, AI often misses the real meaning behind the words, like when someone sounds polite but is actually unhappy. Or when making product decisions, AI can list pros and cons, but it doesn t really understand the bigger picture or timing like a human would.

Microsoft is reportedly working on making Copilot more emotionally intelligent, designed to check in on users and behave more like a therapist to resonate with Gen Z.

It s a bold move.