About
Helping teams create meaningful product experiences at Supademo. Focused on reducing time-to-value and making onboarding smoother for users. Always curious, learning, and finding ways to improve how products connect with people.
Work
Marketing at Supademo
Maker History
- ProtoPie for FigmaAdd powerful, conditional interactions to your Figma designsDec 2020
- Lovers Magazine (prev. Interface Lovers)Your favourite design magazine is back!Dec 2020
- ProtoPieCreate highly interactive prototypes easily
Forums
Collaboration micro-interactions that rule!
Hey All - I'm writing an article about the best collaboration UX micro-interactions. Ex: Figma arrows, Mural follow-any-user, Pitch's live video (https://share.getcloudapp.com/jk...) or Spacial.chat's 3D spatial audio....any small detail that just makes collaboration online better. Here is a draft of the full article: https://medium.com/@evejweinberg... Please share your favorites with me! Thank you Product Hunt Community!
Keys to set up a customer sucess strategy when launching a product
Hi everyone I noted the following points when it comes to create a customer support strategy. Did I forget anything? Any ideas will be useful 1) Choose support channels (email, chat, tickets, phone, ...) 2) Define availability (ex: Mon to Fri, from 9am to 5pm EST) 3) Define max answer time to users/clients (ex: within 24 hours) 4) Write automated messages (ex: "We created a ticket for you. Our team will be back to you under 24 hours.") 5) Choose a way to display how to contact support in your app (ex: a new tab or a chat widget) 6) Set up a process to gather feedback and write documentation accordingly Thanks!
How do you measure customer satisfaction on your product?
Any product, technique, or growth hack that you use to measure how happy your customers are? ( except reviews )