About
With over 25 years of experience in digital and customer experience, I inspire, educate, and coach customer-obsessed leaders to unlock their full potential. As the Vice President of Customer Experience at Frontier Communications, I spearhead CX initiatives that drive exceptional results. I am also the founder and publisher of the DCX Newsletter and Podcast, delivering weekly insights and trends for CX professionals. My passion for personal growth is reflected in my authored works, including the "365 Days of Accountability Journal" and the "Accountability Team Handbook." I welcome new connections to share ideas and insights—just no pitches, please! Together, let's create positive impacts for our customers and communities.
Work
Founder & Leadership at Frontier Internet
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