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What is your strategy for customer retention?
No doubt keeping users engaged with your product is crucial for both growth and retention. What strategies have you found most effective in maintaining a strong user base? A few come to my mind: - Innovative features (It's always nice to have something special that makes you stand out from the crowd of competitors, but that's not always possible). - Impeccable customer support (Sounds great, but the best product/service is when the user doesn't have to resort to support) - Rewarding loyalty (My favorite, but there is a chance that the user will stay only because of the incentives, need to know how to find the balance here) Share your insights, experiences, and perhaps even some challenges you've faced along the way. Let s learn from each other and boost our products to new heights!
Do you use the hooked model in your product?
Platforms like Tinder and Instagram are prime examples of how they've nailed using the "hooked" model to keep users coming back for more. This model, laid out by Nir Eyal, breaks down into four key parts: trigger, reward, investment, and variability. Take Tinder, for instance. When a user gets a ping (trigger) about a new message, it pushes them to open the app, where they can get the reward of an engaging chat with a potential match. Then, to solidify their bond with the app, users invest their time and emotional energy by replying to messages or checking out other profiles. So, what's your secret sauce for building that strong connection between your customers and your product?
How did you find your first client?
Hi there! We're all startup enthusiasts, and undoubtedly each of us has an exciting story about how we found our first clients. P.S. If you were your own first client, that's awesome too! We tested our product on ourselves before launching our first WaitList. Tell your story and inspire other people to find their first client too!