Name: ZUQ.AI for Facebook Messenger
Rating: 0.0 (1 reviews)

Hello, product hunt! About a year ago I launched my first SAAS here on product hunt. And while I enjoyed almost everything about being an indie hacker and running a SAAS business, there always was one thing that I hated doing: customer support. I mean, I love doing customer interviews and talking with customers about their needs and problems. But 90% of support tickets were just boring routine questions like “how do I reset my password” or “how can I do this/that”. I did my best writing the documentation, but very few people read it, and the majority preferred just to text me if they had a question. I couldn’t really afford hiring a customer support agent, so, having a hacker mindset, I started looking for a software solution to this problem. Most of the tools i found were obviously targeted at huge enterprises, banks or airlines, costed at least 1000$/month, or had a “Contact sales” button (which in my experience means that you are not a target customer if your budget is less than 5k/month). I tried some classic chatbot building solutions, but they are all limited with a logic tree, and it doesn’t really work well if you want to provide answers to more than 10 questions. So, I started building this solution myself :) 4 months of hard work later I am introducing you: Zuq - AI customer support bot for Facebook messenger. It learns your FAQ and instantly provides your customers with relevant answers to repetitive questions. How it works: 1. Create your FAQ. Add the most frequently asked questions, and answers to them. 2. Connect Zuq to your Facebook Business page. 3. Zuq starts answering your customers’ questions. 4. Keep training. Zuq can get better with every message he receives. Go to the “Bot Gym” section of the app, and improve the bot with the live questions from your customers. Why you should try Zuq? 1. Works 24/7 - Zuq instantly helps your customers solve their problems, no need to wait if customer support is offline / busy. 2. Gets better with every message. The more questions Zuq processes, the better it gets. Just go to the “Bot Gym” section and take Zuq to a workout from time to time. 3. Works together with you. If Zuq doesn’t know an answer to the question, your customer can ask to talk to the human agent. You can than chat with your customers in Facebook page inbox. Zuq is like a perfect customer support AI agent that will work around the clock, always be polite, only get smarter and will never quit. To celebrate the launch, i am launching limited 40% discount plans for the next 2 days. So don’t hesitate and give Zuq a try, there is a free trial with 100 free bot replies included.