SnoopReport

Hi Ryan, thank you for review, could you please share your case study with us so we can see how we can serve your purpose better?

Thank you, please share more details about your experience, reports accuracy e.t.c.

Hello Taylor, thank you for your feedback. There's technical AND ethical aspect of tracking private accounts, even if it was possible from technical stand point we would not do it due to ethical reasons. We are sorry we can not help on this one. On the positive note, we revisit accounts we track frequently and if account become public again we will be able to continue tracking, it happens pretty often when account go private and back public.

Dear Jane, I am sorry that you are not satisfied with the Snoopreport Instagram activity tracker. As far as tracking concerned, it's clearly stated in the Terms of Service that we can not track accounts with 3000+ followings (who they follow), not followers (who follow them), that is, if the account is following more thank 3k users. Please note that this does not apply to profile followers. There is no followers limit, you can track Instagram accounts with millions of followers, no problem. Moreover we will likely lift 3k followings limit next week. Unfortunately we can not communicate all the Terms of Service in FAQ, therefore we encourage our users to read the Terms upon signing up, you simply can not complete the sign up without agreeing on the Terms. Anyways, we would like to refund your money, so please contact our support by support@snoopreport.com email for further resolution of the issue.

Dear Jane, We went ahead and lifted 3000 followings limit effective July 19th, 2023. Thank you again for your feedback and hope to see you back as a Snoopreport customer.

Hello, thank you for your request. Please go to Dashboard -> Settings -> Discontinue subscription link on the bottom of the page. Our support both email and phone are 24/7 and you can ask them to cancel your subscription as well.

Was our support helpful? Please share your experience

Could you please tell me how we did?

Dear Snoopreport user, There's only one case when we are unable to track this account is when it's private at the time you are adding it in our dashboard. We respect privacy and do not track private accounts, it is properly disclosed on the main page, in FAQ, in Terms of Service and even during the subscription process. If an account is public now, you will be able to add it and start tracking. Please note that if an account becomes private after tracking is started, you will only see the portion of likes performed while an account was public. Anyways, if you feel like we did not communicate a private accounts approach right, please contact out support and we'll refund all payments you don't feel comfortable about. Please let me know if this issue is resolved.

Hi Julian, Thank you for your feedback. We do not see any support requests or disputes initiated by “Julian” or even “Juliana” in May or June 2023 via phone, email or through payment processor/bank. Could you please tell me more at an (@) snoopreport.com and I will personally take a look at your case. Could you please tell me what you meant by “Does not display full reports? Real time report examples are available at our website, our customers are getting exactly the same reports for accounts they track, it’s as full as it gets, did you expected something else? How do you know that “there was definitely activity”? Please read FAQ and Terms and Conditions carefully, we explained target success rate there so our customers can have a right expectations. Anyways, if you feel uncomfortable about any of your payments, please contact our support at support (_at_) snoopreport.com and we will refund such payments and cancel your subscriptions. We honor most of such requests.

Dear Kim, could you please provide a details? Our reports are 100% accurate and always been that way. If we say someone liked specific post it's 100% true, we double check it and give a firm guarantee. The only case scenario I see is if at the time of our observation a post was liked but was unliked thereafter, this accounts to 0.01% of cases and is very unlikely as as I said before we double check the likes some some time after. The other problem you might be referring to is we do not collect 100% of likes, that is true and it is practically impossible, success rate varies, we properly disclose this fact in our Terms of Service. We encourage you to specify details of inaccuracies you faced via publicly available reply here so we can provide a public reply as well.

Dania, Please let me know how we did

Hello Dania, could you please provide us with more detailed description? Please reply here or email us at support@snoopreport.com and we will solve your problem. Service is working perfectly as of today.