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*Amendment* - I was hopeful that communication with company could resolve this issue. However I am now being blamed for not being proactive enough to cancel the subscription. Even though my unanswered emails from Oct of 2024 and my direct communication with the CEO in July asking to cancel the service was also 'not enough'. I'm not being treated fairly especially for being one of the first PH users of the platform that gave many insights into the product and wished them every success. So disappointed that people take advantage of other indy developers on PH just to launch their brand and then turn their backs on the community. Very disappointing.
SEOJuice
Hey there Terrence Kelleman. I see you're on a crusade to leave one star reviews after you failed to see a huge button that says "Cancel my account". And after failing to press the button that allows you to easily cancel your account you decline any responsibility for this.
Canceling a subscription is fully in your control. We provide straightforward instructions in the dashboard, and once it's processed there, it’s immediate — you receive a confirmation and can proceed with your life.
I checked again and still don’t see any cancellation request or support ticket from your account during the last 6 months that your account was active. If there’s something we missed, happy to look again, but we can’t refund for months of active service if the system shows everything as normal.
If you're still unhappy with the results — please raise a dispute with your credit card company, and we can solve this in court.