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Conversion & churn user feedback for B2C

385 followers

Find out why your users aren't converting or why they're churning. Run in-app user conversations with AI at key touch points.

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Launch tags:

Customer Communication•SaaS

Launch Team / Built With

Paddle

Hunter

📌

Hey everyone, excited to help bring Resubscribe to the broader PH community 🎉 Think of Resubscribe as your company's own user research team - it interviews users at conversion and churn points, asking contextually-aware questions to help you learn about your users. Key features include: 👂 AI designed to make your users feel heard 📚 Contextually Aware 🧰 SDKs for mobile and web 🌎 Localization The platform already has traction with over 9,000 conversations conducted and countless hours saved. I got a chance to preview the power of the tool on a live demo recently and was impressed by how it works. It reminded me of the lessons from the epic book “The Mom Test” by Rob Fitzpatrick. In a nutshell: If you want to stop guessing what feature to build and start listening to your users, Resubscribe has be in your tool kit. Built by three amazing alumni (@cameron_napoli, @shashank_sanjay, and @jack_michalak) of the Paddle AI Launchpad Program. Check it out and feel free to share any feedback or your thoughts :)

10mo ago

SaaS for Greater Good

@cameron_napoli @shashank_sanjay @jacHats off to the team! Wishing you a bright and successful journey ahead. What has been the biggest surprise during development?k_michalak @thisiskp_

10mo ago

Shashank Sanjay

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Maker

@cameron_napoli @jack_michalak @thisiskp_ @kjosephabraham for me the biggest surprise is that users who have churned will still talk to you, at roughly 6%-8%. Going into this, I thought we would only get 1-3% based on email survey response rates. We absolutely can figure out why your users are churning. You don't need to accept it as a blind indicator

10mo ago

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Maker

@thisiskp_ Thank you so much for hunting and continuously providing feedback and support!! One the best members of our community :)

10mo ago

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Maker

@kjosephabraham Great question! There haven't been too many hiccups on the actual dev side of things. One thing we were actually surprised with was the quality of feedback that we see with the tool. Initially, we thought Resubscribe might be 2x better than traditional surveys, but now I think we're 5x-10x better! (And by 5-10x, that means both to the length and quality of feedback)

10mo ago

giorgi khatiashvili

@cameron_napoli @shashank_sanjay @jack_michalak @thisiskp_ Can you describe any built-in features or services that help users succeed?

10mo ago

Shashank Sanjay

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Maker

👋🏽 Hi Product Hunt! I’m Shashank, co-founder of Resubscribe. Do you get less than 1% responses on email surveys? Have you built features people said they wanted but didn’t use? Wish you could talk to more users? Resubscribe solves these problems by interviewing users in your app, gathering truly actionable feedback. Key features: 👐 Open-ended questions - Unlike surveys, we let the user take the conversation in the direction they want. This control builds a strong relationship between customer and your brand. 📖 Contextually-aware - With context about your product, Resubscribe asks relevant questions about user actions and goals. 🧠 Intelligent follow-ups - When we detect potentially actionable feedback (like encountering a bug or wanting a specific feature), we ask follow-up questions to dig deeper, going beyond non-conversational formats of feedback. 🌎 Localized - Talk to users in their preferred language and gather in-depth feedback no matter where they are. 🎯 In-app & event-based engagement - Engage users when they decide not to convert or to churn. Their decision is fresh, and they are still on your platform. Our customers see up to 20% engagement on in-app feedback requests – that's 3x the engagement rate of email surveys. ⚒️ 7 SDKs to integrate in under 10 minutes Our product is free forever (up to 10 conversations per month). Give our onboarding wizard a try and share your feedback! With love, Shashank

10mo ago

Shashank Sanjay

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Maker

@dash4u Here are some unintuitive things we've learned: - users who have churned will still talk to you, at roughly 6%-8%. Going into this, I thought we would only get 1-3% based on email survey response rates. - users who choose not to convert will talk to you at a much higher rate, close to 20%. - conversion is more about outcomes than features. For most B2C app users, it's all about the outcome they are looking to drive. They thought your tool could do one thing, downloaded it, then came to the conclusion that it couldn't. Without actually asking the user, you would never know what they thought your tool could do - churn is traditionally classified as voluntary (found a competitor or they don't have the need anymore) or involuntary (lost their job or CC expired). The voluntary reasons are not infinite and you can actually get those users to come back to your platform. We've seen multiple instances where users came back on their own after engaging with Resubscribe. They felt heard and stayed with our customer as a result.

10mo ago

🔌 Plugged in

@shashank_sanjay First of all, congratulations on the launch of Resubscribe! Secondly, I’ve been frantically inviting users for interviews recently, but out of over 120 users, only 2 have responded. It’s a bit frustrating, mainly because they might not have the time for a structured interview and need to provide specific contact details to schedule a time. The survey method just isn’t meeting our needs. Seeing this product today really excites me, and I’ve decided to give it a try. If it works well, I’ll consider purchasing it.

10mo ago

Shashank Sanjay

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Maker

@devindsgbyq Been there - it sucks! That's why we went in-app and support localization. So much easier for people to give feedback when you remove the friction. Hope you like it! We're here to support you either way! @cameron_napoli @jack_michalak

10mo ago

Listen2.AI

@shashank_sanjay We have been using the service, which is very helpful for collecting user feedback. Love to see stronger AI in the future.

10mo ago

Shashank Sanjay

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Maker

@shan_huang_forma Thanks for being one of our earliest customers, Shan!

10mo ago

Mykhailo Khranovskyi

Congratulation with the launch! Good luck!

10mo ago

Shashank Sanjay

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Maker

@mykhailo_khranovskyi Thanks! Did you get a chance to signup and test our new onboarding flow? It's totally free and we would LOVE some feedback!

10mo ago

Mykhailo Khranovskyi

@shashank_sanjay Yes! I am going to integrate it now!

10mo ago

Mykhailo Khranovskyi

@shashank_sanjay so It was really easy to integrate! I live the LP and dashboard UI. All works good. The question to you - will it notify me somehow then new conversation arrive? Or I should manually check it for now?

10mo ago

Shashank Sanjay

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Maker

@mykhailo_khranovskyi Thanks so much for trying it out! We don't have proactive notifications yet haha. But we do send weekly reports (every Friday) so you don't have to check the dashboard.

10mo ago

Mykhailo Khranovskyi

@shashank_sanjay ok, that's great!

10mo ago