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This product is fantastic. I'm confident it will significantly enhance the financial independence of many people in countries like Egypt and Lebanon.
I’ve been a customer of Nsave for quite some time, but my recent experience has completely shattered any trust I had in this company. Without any prior notice or valid explanation, my account was suddenly closed, leaving me in a very difficult financial position. The response I received from their customer service was both vague and dismissive, offering no transparency regarding the specific reasons for the closure. Their so-called "Account Review Team" appears to operate without any regard for customer loyalty or communication. The refusal to share any details about why my account was closed—despite repeated attempts to seek clarification—only shows how little they value their customers. The lack of accountability and transparency is both frustrating and unprofessional. If you're considering Nsave, be warned: they may close your account with no explanation and no opportunity for recourse. Their dismissive customer service will likely leave you feeling neglected and disrespected. It’s clear that Nsave cares more about their internal processes than the customers who rely on their services. I strongly advise others to think twice before trusting this company with their financial needs.
User of nsave here! Absolutely love their mission - wholeheartedly support it. Using as my daily card for payments and loving it :)
I have been a new customer with nsave and started receiving my first payment, however i transferred the amount of £390.41 to my own HSBC account in UK but it has been 3 days the transaction is still in process and the customer support team is giving me lame excuses. i would say they are not safe i guess as they dont even reply.
Worst experience ive ever got in my life . After activation of the account i should have instant virtual card ..and then after we talked to support after 7 days they said ,ok 2 days will get the card . Its been more than 2 months and till today no card, no updates , no message , no email , nothing at alllll!!!! If u want to get a virtual card dont ever use this app since thats so unprofessional.
Stay away if you don't want to get ripped off of your hard earned money!🚨🚨 after I deposited £90 and tried to transfer it to a friend the transfer remained pending. then I couldn't login to my account anymore with the money inside!! there's no customer support by email only chat! they're thieves using an app . I raised a complaint to the financial ombudsman and I'm going to raise a complaint with the metropolitan police. they said they will return the funds to the source but I messaged my customers and they didn't get a refund!! thieves stay away 🚨
Loved your mission. I'm currently living in Brazil and know how much this is such a needed service. Best of luck!
I recently opened an account with nsave a couple of weeks ago, filled with excitement and high hopes for a modern, reliable banking solution. Unfortunately, my experience has been anything but positive, and I feel it’s important to share the issues I’ve encountered to warn others and encourage improvement from the developers. Inadequate Customer Support First off, the customer support is severely disappointing. I’ve reached out multiple times for help, only to receive slow, unhelpful, or completely irrelevant responses—if I get a reply at all. For an app managing something as critical as my finances, this level of support is unacceptable. It leaves users stranded and frustrated when problems arise, which is not what you’d expect from a fintech platform. A Buggy, Half-Baked App The app itself feels unreliable and poorly developed, especially for something as serious as banking. It’s riddled with bugs that make even basic tasks a hassle—functions often fail or behave unpredictably. The navigation is clunky, and the user interface is far from intuitive, making it a chore to use. For a platform I need to trust with my money, this half-baked experience is a major letdown. Unclear Service Availability One of the most frustrating issues is the lack of transparency about which services are available in which countries. At first, the app showcased certain features as accessible, leading me to invest time and effort into setting things up. Later, I was told those services weren’t actually available in my region—a detail that should’ve been clear from the start. This inconsistency is misleading and wastes users’ time. Random Feature Removal To make matters worse, nsave has a habit of removing features without warning or explanation. One day a function is there, and the next it’s gone, leaving me questioning the app’s stability. This unpredictability makes it impossible to rely on the platform for consistent banking needs and erodes any confidence I had in it. Final Thoughts Overall, my time with nsave has been deeply disappointing. Between the unresponsive customer support, a buggy and incomplete app, unclear service availability, and the random removal of features, it’s a platform I can’t trust or recommend. If you’re considering nsave, I strongly suggest steering clear and exploring more dependable fintech options instead.
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