Hey Product Hunters 👋
As product owner at ConvertKit, I noticed we were running into inefficiencies with some of our product processes.
At the time we were tracking feature requests as tags in Helpscout and that quickly became a mess. Our roadmap was in a Google Doc which was difficult for the team to find. And neither our roadmap or changelog was very transparent to customers.
So voila! Next Please was born!
We've been using the app for a little over a year along with dozens of other beta testers. After many iterations I've finally released the official v1.0 with a new design and a ton of UX improvements.
I’d love to hear any and all feedback if you give it a try! I'll be around to answer questions if you have any
@dylanfeltus That's pretty cool! We've been using Trello to do something similar and what's been missing is a good way to handle changelog and notifications.
Could you tell me more about how users can track a feature? Do they need to sign up for an account somewhere?
I lead the Support Team at ConvertKit, and we've been lucky enough to use Next Please from the beginning. I has been a huge win for our Support Team. Before Next Please, it was impossible to trace the line from customer feedback to the roadmap. Now, we can see how many feature requests we've resolved, and easily share what we're currently working on and planning on working on. The Support team is more connected to Product and Engineering, and Next Please gives us tools to then easily share updates when features are coming or launched.
If you've ever struggled with communication between Support, Product and/or Engineering -- try Next Please.
Pros:
easy and fun management of customer feedback, Dylan is all about the user experience and that shows using this app!
ConvertKit
Tability
I lead the Support Team at ConvertKit, and we've been lucky enough to use Next Please from the beginning. I has been a huge win for our Support Team. Before Next Please, it was impossible to trace the line from customer feedback to the roadmap. Now, we can see how many feature requests we've resolved, and easily share what we're currently working on and planning on working on. The Support team is more connected to Product and Engineering, and Next Please gives us tools to then easily share updates when features are coming or launched. If you've ever struggled with communication between Support, Product and/or Engineering -- try Next Please.
Pros:easy and fun management of customer feedback, Dylan is all about the user experience and that shows using this app!
Cons:none that I've found
ConvertKit