Review of Ljoy by David Vennel

I cannot tell if this was a SCAM or Incompetence, sad but true. I first bought 6 weeks of letters which was good.I renewed for 1 year, and it fell apart. They skipped many weeks, often I did not get letters from them. Must have sent 8 emails asking after, they auto-replied, couple times even a human replied. In response to missed letters sent they sent me a couple DUPLICATES, of which I already received. Now it's ben about 5 weeks in a row that they have failed to send them. GREAT IDEA, but for me they completely blew it. I REALLY WANTED this to work, but have come to my limit, I cannot spend more time attempting to solve this non-receipt of letters (paid for in advance, mind you). I write this review of bad service/Failure to live up to the deal so that others know my story with them. Too bad, I wish it were different. Great Idea, Poorly Implemented. I WOULD HAVE BEEN A LIFETIME CUSTOMER, but after 8 missed weekly letters I'm calling it quits and leaving it at that.

2yr ago

EverEddie

•2 reviews

Jury is out. Received two letter so far out of a 1 year subscription. Letter #3 is a no show so far. No weather issues. I worried after seeing similar reviews about them. Hopefully this was a blip and not a take my money and run scenario. That would be a mistake on their part. Time will tell.

12mo ago

Kathleen Gaines

•1 review

6yr ago

Tom Carpenter

•1 review

4yr ago

NaveenKumar Namachivayam

•105 reviews

4yr ago

JENNY SHERMAN

•1 review

Got LetterJoy as a gift. Have had 3 separate issues with my account. Since this was a gift, I contacted them through their FB messenger. My first letter arrived (late- but I figured NBD) was excited, and happy... at first. Then my second letter arrived with 2 duplicate pages. I contacted c/s- was told they wouldn't send a replacement- that they would add a letter to the end of my subscription (after a lot of verbal run around)... ok- so incomplete letter #2 - letter #3 never even arrived. I live in a pretty big city, no inclimate weather conditions, and got ALL my other mail timely. After a lot of back and forth I was given excuses, and ambiguous solutions that I had to ask for actual clarification... more than once. SUPER FRUSTRATING. Felt like I was dealing with a bot. As it stands, I'm NOW awaiting letters #2 and #3 - which I have been advised they will resend, and then hopefully whatever else is supposed to arrive as per my gift subscription - oh and TWO whole additional letters "for my troubles" As of now, I'm definitely underwhelmed. Hopefully others haven't had my same negative experience with their customer service. It's a cool concept and I was totally geeked when I found out about my gift... BUT- it doesn't feel like Christmas every week when I open my mailbox and get NOTHING!!

6yr ago