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Lately their customer service is horrible. Not helpful not responsive. We reported a lost item immediately after dropping the car. They didn't even bother to check for the lost item. They didn't provide any updates. I wasted hours on the phone just to find out the car is currently used somewhere else.
Horrible customer service. The worst I've ever experienced. The website and app don't work. They take a higher deposit then any other rental company. The surfers who drop off and pick up the cars are never on time. It is not a cost savings from other companies, nor is it more convenient. I don't understand the value-add of this company.
Only good things to say. Pick up and drop off was easy and on time. Very reasonable pricing. Would recommend.
0 stars - I booked a reservation about a month ago. They cancelled my reservation 10 hours before pick up. They simply said they overbooked. I thought I would give them a try but honestly it was a big mistake. I advise you guys to go with a better company. These ppl don’t care about their work ethic’s. They simply sell out on you and don’t offer a real solution. I don’t really like leaving negative comments but I also like to help others when I can.
I used Kyte during a weekend and it couldn't have been better. I received the car outside my apartment building as expected, the car was great and the return was seamless as well. Usually, I spend a couple of hours trying to get a car from a hertz location, but not this time. On top of that, the price was super convenient. You can tell that they are still growing and they have a couple of things to improve in terms of the features that their app offers, but the overall service and concept are super convenient. I don't think I will rent from an old rental car company again.
I was very skeptical about using Kyte for the first time. The price, which was about half of the other quoters I received, seemed just to good to be true. However, I tried it and was very happy that I did. The instructions for pickup were clear (just 1 block from the airport) and handoff was easy. The car was almost brand new with 5000 miles on it. The handoff was not quite as easy as it was at the major train/bus station in San Francisco, and we decided to Uber to the airport rather than haul our luggage on the train. They told us not to bother filling it up with gas, and the amount they charged was no more than we would have paid. Another thing, because of a family emergency I had to change the pickup dates a couple of times and they worked with me without any problems. Overall it was a great experience and I wouldn't hesitate to use them again.
I likewise was excited to use Kyte. Car rentals are a stodgy business and could use some upending. Plus, prices looked competitive even in not the lowest. And yet… the service was impossible to use. The system sent me through hurdle after hurdle before the grand reveal: my account was declined. Why? How could I fix the issue? Customer service wasn't telling. Even if you were able to pass the velvet rope, I'm not sure I'd recommend the service. The options are lacking (e.g. you can't book a child seat) and maybe traditional car rental isn't that bad after all.
First time user. I have been trying for a week to get past their ID verification process. The site simply doesn't work and the chat-based tech support has struck out three times. (No help, no idea how to escalate.) Sorry, Kyte, I'm off to another company with better tools and better trained customer service people.
