I love that she offers a 30-day reminder via newsletter. It's smart as hell. Not sure if this just launched, but I would be curious to see the conversion rate on her newsletter.
@crixlet it's all about customer service. I'm not here to argue about payment. I'm here to be completely understanding that the invoice accidentally went into spam. Or you thought your assistant paid it last week. Or you were on vacation and forgot. (The excuses I hear daily) Gosh! I hate when that happens to me! I can take the payment over the phone right now if that's easiest for you!
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The Independent Consulting Manual
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