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We love JetBrains tools and have been using PHPStorm any time over anything else!
Product just works and are made as they should be, can't even nitpick
Congrats on the launch! Is indeed a very 'crowded space' but it you get it right you will make it. Essentials from first sight: - CRM integration - see all customer journeys and needs - Channels to create a ticket. The form is a very good idea but the business needs to go further: chats, socials, email. etc Love the workflows and automation. IS the most important part to gain productivity. Alerts, and notification for too-long waiting tickets are a must so going in the right direction.
JetBrains is a really cool product. It makes development at least 2x faster.
My everyday work tool (PHPSTORM, RIDER, GOLAND, PYCHARM, DATAGRIP)
A very cool ecosystem for working on different classes of applications. It is convenient that you can developapplications in PHP (PhpStorm), Python (PyCharm), front-end (WebStorm) and at the same time remain in a familiar and flexible environment.
Really good product. Amazingly flexible and powerful. Thank you, guys
IntelliJ IDEA is simply a must when developing software, haven't seen any other IDE that matches it's capabilities
