Interakt

Hi Product Hunters, I’m Aakrit, Co-Founder & CEO of Haptik, one of the world’s largest conversational AI platforms. We’re also one of Facebook’s largest Partners for providing WhatsApp Business Solutions. In India, WhatsApp is used more than all other apps combined and is pretty much the gateway to the Internet. It is the lifeline for every small business in India to engage with its customers. However, currently this is all done in an unorganized manner without any tools available for these businesses. They have no way to track these conversations, record transactions, send alerts & reminders, essentially run WhatsApp like a full-blown CRM. Most tools available today are meant for larger brands and are designed as enterprise software. At Haptik, we saw this as a huge problem and recognized there is an opportunity to serve the thriving SMB sector in India, which contributes about 30% to the GDP. We have developed Interakt to enable small & medium businesses to manage all their customers & transactions on WhatsApp. With Interakt, you get a dedicated WhatsApp Business number which they can use to communicate with their customers for product inquiries, customer care, alerts & notifications, assisted sales, and more using a multi-agent team inbox. We believe there will be a time when WhatsApp will become the largest channel for SMB commerce in India, even bigger than the web. We have built Interakt to power this new conversational commerce economy. Interakt has been in limited release for the past few months and is already trusted by more than 500+ fast-growing businesses, including prominent D2C brands such as The Pillow Company, Bare Anatomy, Superbottoms, Flo Mattress, Sleepy Owl, Priyaasi, & more. Interakt is a self-serve product to sign up and use end to end. You don’t require any tech expertise to find your way around in the platform. How can Interakt supercharge your business communications at scale? Shared Team Inbox Support your customers through a collaborative team inbox, assign chats and respond to their queries with a single WhatsApp Business Number. Conversational Analytics Track business KPIs, agent and campaign performance, monitor response and resolution times to improve customer support. Automated Business Notifications Engage your customers in full-funnel conversations at every stage of their buying journey with automated and personalized WhatsApp messages for seamless customer support and higher conversion rates. Integration with Shopify and other common CRMs, and business apps like WooCommerce, Magento, Zoho, Google Sheets & more for end-to-end sales support. Any app can integrate smoothly with Interakt’s public APIs. Mobile App The entire Interakt app is available on Google Play and the App Store to make it easy for businesses to speak to their customers on the go. We are running a special Launch Offer, to help businesses explore Interakt and learn what it can do for their overall business growth without worrying about the additional WhatsApp notifications costs. Explore more about Interakt’s Special Launch Offer (valid till 31st Dec’21) We are constantly evolving and need feedback from the community to help us serve the businesses better. It would mean a lot to us if you could take out a minute from your busy schedule and share your inputs. Cheers, Aakrit Vaish

Hi Product Hunters, I am Ahshad Jussawalla, VP and Business Head, SMB Solutions at Jio Haptik. We launched Interakt last year to empower SMBs to sell, promote, and provide seamless customer support using WhatsApp Business API Solutions. With Interakt, e-commerce businesses can reach customers, fast-track sales, and drive business growth at scale. According to a recent study conducted by WhatsApp, 75% of adults want to message with businesses the same way they do with people, further proving the importance of WhatsApp as a communication tool for businesses. By integrating Interakt into their communication channels, D2C Business Owners and Customer Facing Executives can - Manage customer expectations respond to customer queries faster Boost sales with personalized and timely automated notifications to alert customers about offers, abandoned carts, back-in-stock, and more Simplify business communications by connecting with customers on their preferred channel of communication and supporting them at scale and much more! How can you serve your customers better with Interakt’s WhatsApp Business API? By being available at the place where your customer is comfortable asking questions. By being available at a place that is familiar to your customer. By replying to your customer instantly. By keeping your customers updated about any transactions that they have done with you. Interakt is currently trusted by more than 500+ businesses for customer engagement, including prominent D2C brands such as The Pillow Company, Bare Anatomy, Superbottoms, Flo Mattress, Sleepy Owl, Priyaasi, & more. Interakt is an essential and indispensable communication platform that your business needs. Why? Well, here’s the reason- With Interakt businesses have observed- 60% increase in abandoned carts recoveries 75% boost in customer engagements 60% increase in messages open rate 5X increase in customer communications on WhatsApp Sounds too good to be true? Get Started with Interakt and let us know your experience in the comments below! Cheers, Ahshad

This is huge, loved it! Kudos 🎉 @aakrit_a_vaish @ahshad