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Rolling Square-Hyphen customer service sucks. I've purchased Hyphen 1 and it was a total disaster. Pairing the earbuds was always a nightmare and after a very low use at home, the left earbud just simply stopped work after months of use. They told me that it was a "fabricating issue" and they never got responsibility for this. They just gave me a 20% of disccount in the Hyphen 2. So this is their business model, make bad products to make you buy the "new ones" in a year with "discount". In the emails they told me that there were not left earbuds available to replace mine, but they send me a url to BUY a left earbud. So there was available to sell but not to take care of their "fabricating issues". I won't recommend to anyone to buy this, there are a lot of other brands with better business practices.
Well the buds work ok, the touch controls are hit and miss, the sound isn’t bad with music etc but after several phone calls I’d say this aspect is underwhelming. Had to answer calls using the phone as the touch controls wouldn’t work and the sou d is oddly wooden and a bit flat. Switched to my old set of AirPods mid call and the sound improved (same spot). Not bad for the price however. Biggest issue is the customer service which is terrible. Ordered these and succumbed to the upsell at the checkout and bought the wireless charger. It was never sent. And this is shown on their dispatch form. Rolling square now won’t provide a replacement charger so the earbuds have become even more expensive. I’d suggest buying to old version of AirPods instead and actually saving money. You can paint them if you want fancy colours!
