Hyphen

Well the buds work ok, the touch controls are hit and miss, the sound isn’t bad with music etc but after several phone calls I’d say this aspect is underwhelming. Had to answer calls using the phone as the touch controls wouldn’t work and the sou d is oddly wooden and a bit flat. Switched to my old set of AirPods mid call and the sound improved (same spot). Not bad for the price however. Biggest issue is the customer service which is terrible. Ordered these and succumbed to the upsell at the checkout and bought the wireless charger. It was never sent. And this is shown on their dispatch form. Rolling square now won’t provide a replacement charger so the earbuds have become even more expensive. I’d suggest buying to old version of AirPods instead and actually saving money. You can paint them if you want fancy colours!

Where do I begin? Disappointed on so many levels. Well lets start from the first interaction with it, the whole user experience is rather strange, once you realize that the right earphone is placed on the left side in the case you wonder why? And you need to take some time to get used to it, it's not at all intuitive. Next, the design is terrible, I can't keep them in my ear, can't run, can't talk, can't laugh, because with the smallest muscle contraction they are falling out of your ear, unless you have really big ears, and stick the Hyphen inside of your brain literally. So overall a really poor user experience (talking this as a product designer). Besides that, the left earphone touch control stopped working after it fell down from literally 10-15cm height. Just because something was made in Switzerland SHOULDN'T BE ADVERTISED AS SWISS DESIGN, this is a disgrace to Swiss school where functionality is in the first place! Don't get tricked with their awesome campaign, they are not worth the money, not even close. The only benefit they actaully have is the fact they are wireless, but after like month of using Hyphen I decided that cable is better than all this poor design choices. Not to mention poor connectivity with my Iphone, they are constantly loosing connection. Wish I could get my money back.

I have never had my earbuds last even 6 hours. I have two sets. One set doesn’t even last a 45 min workout. The other will last 3 hours. And now both of them don’t work. They won’t connect to any of my devices.

Not a great product. Poor QC, doesn't last long (battery). Service recovery is poor. Delay in sending replacement until eventually they stopped replying emails as well. Sound quality is decent but overall this product cause more grief than joy to the user. I would say, there are plenty of better earbuds at better price now, so avoid this one at all costs.

Been using these for 6 months, love them!