Poor Communication: The language barrier with their South Korean support staff has significantly hampered the resolution of issues.
Inefficient Support: There is an evident inability to handle simple problem-solving instructions, leading to extended resolution times.
Limited File Sharing: Despite being a video generation product company, their chat system doesn't support the sharing of heavy video files which is a considerable drawback, particularly when these files could aid in problem-solving.
Lack of Understanding: The support staff lacks a fundamental understanding of the product’s workings and joint issues, causing further delays and frustration.
Insufficient Problem-Solving: The company has demonstrated an apparent disregard for swift and effective issue resolution, with my problem persisting for over a week.
Customer Disregard: There seems to be a lack of prioritization of customer needs and complaints, as illustrated by the nonchalant responses from the support team.
Unprepared Support Team: The team seems ill-equipped to handle and resolve issues effectively, leading to a frustrating customer experience.
Limited Accessibility: The platform's inability to handle heavy files restricts the ways customers can express and explain their problems.
Quality of Service: The overall quality of service has been unsatisfactory due to the combination of the aforementioned issues.
