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Launched on June 28th, 2022
Hey everyone! I m Head of Ops at Product Hunt, and I frequently get asked about the best Payroll, PEO, EOR, and HRIS solutions for distributed teams.
I m active in multiple ops communities (LinkedIn, Slack, Circle), and discussions on this topic come up repeatedly but
With a global workforce, Deel has been a core part of our People Ops stack at Product Hunt. Alex and the team provide some of the best customer support I've ever received. I cannot fault the customer-first mentality of the Deel team, and it is much appreciated. I am always excited for new features to come out - which they have done at pace over the last 12+ months.
Terrible customer service, and using Deel is a nightmare. One of my payments became stuck, and I've been following Deel for the last six months, but they're still asking the same query that they've been asking for the previous six months instead of resolving the issue. I've spoken with over 20 customer service executives about the same issue from the beginning; they don't even have the data to know about the current problem. They prefer not to work on it rather than waste our time. My worst experience with Deel was that I wasted my time describing the same problem 100 times in separate tickets and emails. My firm is likewise pursuing them to address the situation. I've never had a bad or poor customer experience from any company except Deel.
Deel is a super useful tool for managing remote employees & contractors, making payouts and compliance requirements easy.
Horrible, especially since their customer support widget does not work in the middle of conversation and also they do not help even when it is working
Still not supported authorship costs benefit in Poland, causing our take-home salary to be 20% less. And it is all about adding a note to the contract. What a waste of money!
