Brilliant idea, poor execution. UI is brutal, duplicates will drive you insane, and they are killing this idea (and company) by not letting data out. Trying to build a walled CRM that is 20 years behind the basic functionality of your current CRM will be its demise. They essentially have created a feature, a much needed, brilliant feature of using AI to intelligently keep you building deeper relationships with your contacts. However, they’re forcing it as a full blown product, when it’s really a feature. They cannot and will not win moving people off their current CRM products for a single feature, no matter how good it is. Clay could’ve easily become this feature in every CRM in the world and become the most used CRM plugin on the planet with massive market share. Instead, they want to be a standalone CRM. Your current CRM will probably duplicate this feature at some point and we will watch Clay burn all of their investor’s money into the ether. Sad to see. Smart idea, poor execution. If their average user is logged in less thsn 180 mins a day, they should be hearing the death rattle and go do a deal with every CRM possible asap. Or skip them and let zapier send the insights outbound on the paid plan and watch sales and user engagement skyrocket immediately.
Clay