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We're building an easier way to live with diabetes, combining simple logging 📱, collaboration 👫, and your very own personal assistant 🔮! Join the movement!
Great product but where you fail miserably is that you don't allow someone to pause, stop, or cancel via the app. You have to submit a request that then goes to a support rep, which could take 24-48 hours for a response. Quite gatekeeping. I canceled my account for that reason. I don't do business with these types of companies. Surveys work. Gatekeeping doesn't.
I have a high end phone, and the process is slow and buggy. Plug the device into my usb-c wait 5 to 10.seconds.. then insert a strip and wait another 5 to 10 seconds. Sometimes the strips are bad and I have to use 2 or 3 strips to get a good reading. in my opinion it isn't worth the wear and tear on the usb-c port to be constantly plugging and unplugging devices and the wait to get a reading. They have no phone support. So when I email them.. it was my try this.. that didn't work.. email them back.. wait 6 more hours for a reply on the next thing to try.. I need to check blood sugar 3 or 4 times a day. I can't wait two days playing email tag trying to make my meter work. I would not recommend.
I've been using Center Health now for over 3 I think it is. Absolutely the best . The customer service is second to none . Ellie and Katlyn rock the customer service. Really affordable and really easy to use. I use the unlimited test strip plan and it is well worth it. The accuracy of the plug in meter and test strips is far superior to any store bought strips I've ever used. Thank you team at Center Health for the amazing product and service you provide 😃
Been using them for over 1 year. I absolutely love them. their app is fantastic, you can input as much or as little info as you want. I am using an I phone 8 and have no issues with my meter, I just had to get an extender due to my phone case. Customer service is great. I have never had to wait more than a couple hours for a response. I get extra strips when ever I need them and I get them with in 4-5 days of ordering them. I know some people complain about how long it takes to get strips, but I have never had that experience.
