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Not really usable. Never thought a no-code tool would *create* a bottleneck, but here we are. 90% of scrapers will need an customer service engineer to get involved for it to work properly and their team seems to be at 400% capacity so you're SOL. Tons of high touch attention on signup, not so much once you've built your workflow around their tool. Disappointing.
Poor support, waiting for ages for business invoice, havent even replied.
Browse AI
Hi Valerie. I hear you. Our core value proposition is around making things easy, not adding roadblocks or forcing you to talk to someone in support.
We're working on making the things you pointed out better. We recently started targeting reducing the number of support tickets as a KPI. We're addressing it by making robots a lot more reliable and releasing lots of features that were previously only available to our internal support.
If you’re open to it, I’d love to understand what specifically went wrong and see if I can help. You can reach me at ardy@.
Appreciate the honest feedback.