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Our company has been working with Spoke on a free trial for 3 months now and their team has been extremely helpful with building this platform and incorporating it into our call center. Spoke allows our employees and coworkers to be more effective because their questions are getting answered more quickly and efficiently, therefore improving their success within the company.
We have been using Spoke since part of 2017. An excellent find to a tough problem plaguing any organization: Silo-ed domain knowledge.
Spoke let's users and teams get what they know out of their head and also helps us quickly ramp up new users.
We really like the product. It’s a no brainer for anyone who wants to automate the same consistent office questions. 5 stars!
I’m sending this over to our to our IT and HR teams! From the looks of it, Spoke could make their lives by streamlining everything.
I'm having couple questions:
What it takes to build a strong Bot platform?
How you differentiate Spoke from other bots that already exist in the market?
How did you get your first clients?
What's your market strategies?
We've been using Spoke for a little over two months and everyone on the team loves it!
Saves us time and forces us to have better organization for our knowledge base. The more we use it the smarter Spoke gets and we're seeing a good amount of automated replies which saves us time.
The team at Spoke is great! Everyone involved with onboarding has been great and they are always there to help us get the most out of Spoke.
Spoke, as a company, has been one of the best companies I've worked with so far. Helpful, attentive, and always helping us get the most out of Spoke. My users like using spoke and how easy it is, plus like feeling as though their requests are being handled quicker. They also get a lot less emails than our previous help desk, which is something they appreciate!
Spoke is still growing, and I look forward to growing along with them as we continue our partnership!
Our company is preparing to Launch Spoke! Our CSRs love having information at their fingertips. We've evaluated the product for about three months now and the
customer support team has been amazing. They have supported our team every step of the way. Susan and Riciel are AMAZING!
