Convert Slack Connect threads into tickets and respond to tickets from any channel (live chat, email, SMS, WhatsApp, and Slack) via Slack.
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Convert Slack Connect threads into tickets and respond to tickets from any channel (live chat, email, SMS, WhatsApp, and Slack) via Slack.
We love this. If you ever used ticketing systems in the past, you know how fragmented communication can be. Finding and properly responding is a pain. Since we live in Slack, this is a perfect fit for our workflow. Since Slack has great controls over alerts/notifications, we don't have to configure a separate system for Do not disturb.